If the last two years have taught us anything, it's this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It's about accepting the reality that even very good is no longer good enough. It's about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it's about taking the leaps required to deliver a truly memorable customer experience. As a C-level executive at two Fortune 500 companies, keynote speaker and strategic advisor to dozens of retail, consumer and technology brands, I help organizations accelerate their growth. I'm also the author of the recent best-selling book "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption." Join me and my co-host Michael LeBlanc, Producer & Host of The Voice of Retail podcast, The Food Professor podcast and the Conversation with CommerceNext podcast as we explore the evolution of modern retail. Along with special guests, including top retailers and industry thought leaders, we'll explore the latest events within the retail industry and beyond for a lively and interactive journey to Remarkable Retail. © 2020-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.