In the first of several episodes brought to you by Bambuser and recorded at Shoptalk Europe, we did our first full episode in front of a live audience. Our topic may at first seem counter-intuitive given the dramatic and continuing growth of e-commerce. But in a world where the role of brick-and-mortar locations has evolved significantly and shopping journeys are often split between jobs and joys, errands and experiences, it's never been more important to be sure that brands' physical store investments deliver great customer relevance and powerful differentiation.
In the first of several episodes brought to you by Bambuser and recorded at Shoptalk Europe, we did our first full episode in front of a live audience.
Our topic may at first seem counter-intuitive given the dramatic and continuing growth of e-commerce. But in a world where the role of brick-and-mortar locations has evolved significantly and shopping journeys are often split between jobs and joys, errands and experiences, it's never been more important to be sure that brands' physical store investments deliver great customer relevance and powerful differentiation.
So we go deep on how the role of stores (and shopping centers) have changed, how some retailers adapted quickly, and others failed to seize the opportunity, and what it takes to makes sure physical retail is contributing to remarkable performance.
As usual, we start by unpacking the most important retail news of the week with a focus on the good, bad, and somewhat promising earnings reports from Abercrombie & Fitch, PDD Holdings, Dicks Sporting Goods, Kohl's, Gap, and more. We also explore the lingering impact of inflation in services and the continued expansion of Vuori, one of our favorite remarkable brands.