If the last two years has taught us anything it’s this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It’s about accepting the reality that even very good is no longer good enough. It’s about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it’s about taking the leaps required to deliver a truly memorable customer experience.
This is Steve Dennis, trusted strategic advisor, keynote speaker and author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.
If the last two years has taught us anything it’s this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It’s about accepting the reality that even very good is no longer good enough. It’s about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it’s about taking the leaps required to deliver a truly memorable customer experience.
So join me and my co-host Michael Leblanc as we challenge the status quo, dissect the latest trends and make sense of what’s new and next in modern retail.
Each and every week we'll deliver insights honed by decades of experience on the front lines of retail, at the most senior levels of management and perspectives right from the boardroom
We've worked hard over the past three seasons blessed with the generosity of our guests to make the Remarkable Retail podcast one of the top ranked retail industry podcasts in the world.
So be sure to subscribe on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.
Season 4 launches January 18 and it promises to be our best yet. We can’t wait to have you join us!