Our guest this week is Nancy King, until recently SVP, Product Engineering at Target whose interview from 2022 we are reprising. This episode provides a deep-dive, insider's perspective on how Target has embraced the blur of modern retail and put their stores at the center of the guest experience. We get a fascinating behind the scenes look at how the application of agile methodology, combined with digital technology and a willingness to experiment aggressively, has driven break-through results. We also explore how Target knew to invest in these areas ahead of the COVID crisis and what their plans are to stay in sync with ever escalating customer needs and wants.
Our guest this week is Nancy King, until recently SVP, Product Engineering at Target whose interview from 2022 we are reprising.
This episode provides a deep-dive, insider's perspective on how Target has embraced the blur of modern retail and put their stores at the center of the guest experience. We get a fascinating behind the scenes look at how the application of agile methodology, combined with digital technology and a willingness to experiment aggressively, has driven break-through results. We also explore how Target knew to invest in these areas ahead of the COVID crisis and what their plans are to stay in sync with ever escalating customer needs and wants. Nancy has just been named Chief Technology Officer for RB Global, Inc, the trusted global marketplace for insights, services and transactional solutions for commercial assets and vehicles. Congrats Nancy, and best of luck in the new gig!
As usual we open with the week in retail news, including weaker than expected US job growth, blockbuster earnings from Amazon, and a not so buzzy report from Starbucks. Walmart announced it was pulling the plug on it's healthcare foray while at the same time launching a new grocery private label line called bettergoods. Then it's a return to the Wobbly Unicorn Corner and another rough quarter from both Peloton and Wayfair. We end with happier news as Ross Stores announces plan to open more than 2 million square feet of new retail space.